Refund policy

At Wild Ink Studio, our apparel is made to order. Because each item is produced specifically after an order is placed, we do not offer refunds on custom or made-to-order merchandise. We do, however, offer eligible exchanges within 30 days of receiving your order.

30-Day Exchange Policy

You have 30 days after receiving your order to request an exchange.

To be eligible for an exchange, your item must be:

  • Unworn

  • Unused

  • Unwashed

  • In its original condition

You will also need your receipt or proof of purchase.

To request an exchange, please contact us at Info@wildinkstudio.com before returning your item. Items sent back without prior approval may not be accepted.

Custom & Made-to-Order Items

Because Wild Ink Studio apparel is custom produced and made to order, all custom and made-to-order merchandise is non-refundable.

This includes, but is not limited to:

  • T-shirts, crewnecks, hoodies, and other apparel produced after an order is placed

  • Personalized apparel with names, numbers, or other customizations

  • Special-order designs

  • Business, school, team, club, organization, or group apparel

  • Merchandise created specifically at a customer's request

Eligible items may still be exchanged within the 30-day exchange period.

Size Exchanges

We understand that sizing does not always work out as expected.

Size exchanges are allowed within 30 days as long as the merchandise meets the exchange requirements listed above.

For size exchanges or exchanges requested because of a change in customer preference, the customer is responsible for return shipping and any applicable shipping costs for the replacement item.

Availability of the requested replacement size, color, style, or garment cannot be guaranteed. If the requested item is unavailable, we will contact you to discuss available options.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, has a manufacturing or printing defect, or you receive an incorrect item due to an error by Wild Ink Studio, please contact us at Info@wildinkstudio.com as soon as possible so we can make it right.

We may request photos of the item to help evaluate the issue.

If the problem is the result of a Wild Ink Studio production, printing, or fulfillment error, Wild Ink Studio will cover the applicable return and replacement shipping costs. When necessary, we will provide a prepaid return shipping label and return instructions.

Final Sale Items & Gift Cards

Gift cards and merchandise clearly marked Final Sale are not eligible for return, refund, or exchange.

This does not affect our responsibility to correct an item that arrives damaged, defective, misprinted, or incorrect due to an error by Wild Ink Studio.

Refunds

Because our apparel is made to order, custom and made-to-order merchandise is not eligible for a refund due to sizing, customer preference, or a change of mind.

Eligible items may instead be exchanged according to this policy.

If Wild Ink Studio determines that a monetary refund is appropriate because of an order issue or other exceptional circumstance, the refund will be issued to the original payment method.

Please allow up to 10 business days after a refund has been processed for it to appear on your account. Processing times may vary depending on your bank or credit card provider.

Questions

If you have questions about an exchange, sizing issue, damaged item, defective product, or incorrect order, please contact us before returning your merchandise.

Wild Ink Studio
Info@wildinkstudio.com